Sound Technique Privacy Policy

Our contact details 
Name: Melanie Walker
Address: 123 Runcorn Road, Barnton, Northwich, Cheshire, CW8 4EX
Phone Number: 01606 872474
E-mail: office@soundtechnique.com
 
The type of personal information we collect 
We currently collect and process the following information:
•    Personal identifiers, contacts and characteristics (for example, name and contact details)
•    Customer billing information and processing.
•    Website user statistics.


 
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
•    You have enquired about or are using our services. We also receive personal information indirectly, from the following sources in the following scenarios:
•    In the case that you have enquired about our services via a school that your child attends, the school may have passed your information to us for the purposes of arranging or enquiring about our services. We use the information that you have given us to communicate with you and run our services.
We may share this information with Sound Technique partners, our employees & our professional service providers who complete our financial and legal tasks.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Melanie Walker,
Address: 123 Runcorn Road, Barnton, Northwich, Cheshire, CW8 4EX
Phone Number: 01606 872474
E-mail: office@soundtechnique.com
(b) We have a contractual obligation.

 
How we store your personal information 
Your information is securely stored. 
•    We keep Personal identifiers, contacts and characteristics (for example, name and contact details)
•    Customer billing information and processing.
•    This is stored securely on our computer systems/cloud and may be stored manually in workbooks.
for 6 years after ceasing to be a client. We will then dispose your information by secure deletion from devices/clouds and shredding.

 
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information. 
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at office@soundtechnique.com or 123 Runcorn Road, Barnton, Northwich, Cheshire, CW8 4EX if you wish to make a request.




 
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at office@soundtechnique.com or 123 Runcorn Road, Barnton, Northwich, Cheshire, CW8 4EX 
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk